Booking, Payment & Cancellation Policy
Last updated: 21 August 2026
We are committed to delivering high-quality care while respecting clinical time. This policy outlines how bookings, payments, cancellations, and rescheduling are managed for Dr Javariah Jabbar. By booking an appointment, you agree to these terms.
1. Bookings & Payments
All transactions are processed by Sapphire Dental. For new Airway & Myofunctional Assessments, the full fee is due at the time of booking to secure your slot. Confirmation follows receipt of payment. For treatment protocols, a £60 deposit is required to secure the first session, which is then deducted from the total cost. The balance is payable upon commencement of treatment. Sapphire Dental handles all financial processing.
2. Cancellations & Rescheduling
Please provide a minimum of 48 hours' notice for any cancellations or changes. Where this notice is given, payments or deposits can be transferred or refunded. If less than 48 hours' notice is provided, the fee or deposit will be retained by the practice. Please contact us promptly to allow your reserved time to be allocated to other patients.
3. Missed Appointments
Failure to attend a scheduled appointment without prior notice will result in the forfeiture of your payment or deposit. A new deposit may be required to secure any future bookings.
4. Exceptional Circumstances
We understand that genuine emergencies occur. Valid reasons for late cancellations or missed appointments will be reviewed fairly on an individual basis.
5. Arrival & Attendance
For initial assessments, please arrive 5 minutes early to complete necessary medical history forms. If you arrive late for any appointment, we will endeavour to utilise the remaining time; however, sessions may be shortened or rescheduled if clinical care cannot be delivered safely within the remaining period.
6. Virtual Review Sessions
Specific follow-up care may occur virtually. Patients must ensure a stable internet connection and a private, well-lit environment. The 48-hour cancellation policy applies to all virtual sessions. If technical issues occur on your end, the session may need to be rescheduled. Errors on our end will be addressed via a complimentary alternative booking. In-person reviews may be requested at clinical discretion.
7. Discovery Calls
Complimentary 15-minute calls are reserved for you. Please notify us of any changes as soon as possible. If you miss a call, you may rearrange or book a full assessment. Following two missed discovery calls without notice, you will be required to book an assessment directly.
8. Refunds
Appointments are hosted at and processed by Sapphire Dental. All services are subject to Sapphire Dental’s overarching policies regarding fees and payment processing.
 You can read the current Sapphire Dental Cancellation Policy on their website.
9. Contact
For questions regarding bookings, payments, or refunds, please contact Sapphire Dental using the details provided in your confirmation email.